DIFFICULT CONVERSATIONS by Sheila Heen , Douglas Stone

📘💬 Difficult Conversations

🔎 How to Discuss What Matters Most

By Douglas Stone, Bruce Patton & Sheila Heen
(From the Harvard Negotiation Project)

💥 We’ve all been there—moments when we need to speak up, but the stakes feel too high, the emotions too raw, and the words just too difficult to say. Whether it’s addressing a barking dog with a neighbor 🐶, discussing tensions at work 💼, or navigating personal conflicts at home 💔, we often avoid what most needs to be said.

📖 Difficult Conversations offers a groundbreaking guide to tackling life’s toughest talks—with grace, clarity, and confidence. Created by the Harvard Negotiation Project, this book gives you the tools to approach hard conversations without fear, blame, or emotional fallout.

🌟 What You’ll Learn

🧩 Understand the hidden structure behind every difficult conversation—what’s said, what’s felt, and what’s really going on underneath.
🗣️ Start the conversation without sounding defensive or aggressive.
🧠 Recognize how identity, emotion, and misunderstanding can fuel conflict—and learn to defuse it.
🤝 Balance truth with empathy, and learn how to disagree while maintaining respect and connection.
🧘♀️ Let go when needed—some conflicts aren't meant to be won but released.

🔍 Why This Book Matters

✅ Helps both individuals & business professionals improve communication 🗂️💬
✅ Offers a practical, proven method to navigate high-stakes discussions
✅ Encourages emotional intelligence, deeper listening, and real resolution
✅ Shows how healthy relationships don’t avoid hard topics—they embrace and grow through them 🌱🫱🏽🫲🏻

Whether you're facing a crisis in your job, relationship, or just tired of unspoken tension, Difficult Conversations will help you step up—not step back.

"A conversation is not a battle to be won. It’s a path to understanding."

🧭 This book will help you speak clearly, listen openly, and resolve conflict without losing yourself—or the relationship.

📦 Special Features of This Edition

📌 Published by Portfolio in 2011 (re-issue edition)
📌 Includes real-life examples and exercises for practice ✍️
📌 Suitable for personal, professional, and organizational use

🛍️ Now Available on Best Hex Ever!

Add this timeless classic to your shelf today and begin transforming the way you communicate—at home, at work, and within yourself.

💡 Because avoiding tough conversations costs more than having them. 💬❤️🩹

🚚 Delivery Time: Your order will arrive in 3–7 working days across India.

📌 Note: If your order includes a title from our Books on Demand section, delivery may take a little longer — we're sourcing it just for you!

🛡️ Rest assured: We’ll keep you updated every step of the way!

You can request a return or exchange within 7 days from the date of delivery.

💵 Flat ₹100 Processing Fee:
A flat fee of ₹100 will be applied per request to ensure smooth operations and handling.

📦 Condition:
Products must be returned in their original condition with packaging intact.