Answers to All Your Frequently Asked Questions
Bindass Books Help Center: Your FAQs Answered!
How much is shipping charges?
How much is shipping charges?
We offer the following shipping options:
- 🚚 Free Shipping: Enjoy complimentary shipping on all orders above ₹299.
- 📦 Standard Shipping (Orders Below ₹299): A nominal shipping fee of ₹50 will be charged.
- ✈️ Express Air Shipping: For those in a hurry, choose our Express Air Shipping for an additional ₹100.
At Bindass Books, we aim to provide flexible shipping choices to suit your needs.
Can I Opt for Express Delivery on My Order?
Can I Opt for Express Delivery on My Order?
Absolutely! Choose the convenience of our ✈️ Express Air Shipping for an additional ₹100. For personalized assistance or alternative fast air shipping options, don't hesitate to contact our support team. Your satisfaction is our priority! 🚀📦
How do I check the current status of the order?
How do I check the current status of the order?
Follow these steps:
- Visit 'My Orders' to review order status.
- Once shipped, track your order at https://bindassbooks.ordr.live.
Note: If the tracking link doesn't show status immediately after shipping, wait for 12 hours. Some couriers may take this time to activate the link. Check again after this period. 📦🔍
What do I do in case of a failed delivery?
What do I do in case of a failed delivery?
Follow these steps:
- If delivery fails, contact us promptly.
- Reach out via WhatsApp: +91 7982351489.
- Alternatively, connect on Instagram: @bindassbooks.
- Email us at bindassbooks@gmail.com.
We're here to assist you! 📞📧 #BindassBooksSupport
Why do I see different prices for the same product?
Why do I see different prices for the same product?
Possible reasons include:
- Binding Type: Prices may vary based on whether it's a paperback or hardcover.
- Multiple Publishers: We collaborate with global publishers, offering the same content from different sources.
- Edition Differences: Various editions of the same title may exist, impacting pricing.
Rest assured, we aim to provide diverse options to cater to your preferences! 📚💰
Do you provide shipping notifications for orders?
Do you provide shipping notifications for orders?
Absolutely! Once your order is on its way, we'll keep you informed:
- 📧 An email with tracking details.
- 📱 Text SMS for mobile updates.
- 💬 WhatsApp messages to your registered number.
Stay in the loop with Bindass Books! 🚚📦
Do I have to have an account to place an order at Bindass Books?
Do I have to have an account to place an order at Bindass Books?
No, you have options:
- 🚀 Quick Checkout: Shop as a guest without creating an account.
- 📲 Sign Up: Enjoy benefits by creating an account for future convenience.
Choose the option that suits you best at Bindass Books! 📚🛒
How do I place an order on Bindass Books?
How do I place an order on Bindass Books?
Follow these simple steps:
- 🛒 Add to Cart: Click 'Add to Cart' for the products you want.
- 🛍️ View Cart: Go to your Cart. Choose to checkout as a guest or sign up for added benefits.
- 📝 Provide Details: Share your email, shipping address, and payment details. Click 'place order' to proceed.
- 🎉 Confirmation: Once placed, a confirmation page with an order number appears. You'll also receive an email confirmation.
- 📦 Enjoy Your Order: Your Bindass Books order is on its way!
For any queries, reach out to us at bindassbooks@gmail.com. Happy reading! 📚🌟
Can I edit my order after confirmation?
Can I edit my order after confirmation?
Here's the process:
- ✏️ Edit Order: If you want to add more products, create a new order or contact our support team for assistance.
- 🚫 Cancellation: You can cancel the order under 'My Orders' until dispatch. Once dispatched, cancellation is not possible.
We're here to help at every step! 🛍️📞
Can I buy multiple products in a single order?
Can I buy multiple products in a single order?
Absolutely! Here's how:
- 🛒 Add to Bag: Add all the products you want to purchase to your shopping bag.
- 💳 Proceed to Payment: Click on the 'proceed' button to access payment options.
Combine your favorites into one seamless order at Bindass Books! 📚🛍️
Order Raise Ticket Option
Status shows delivered but the shipment wasn't received
Status shows delivered but the shipment wasn't received
Follow these steps:
- 🏡 Check with Neighbors: Confirm with neighbors or security personnel for possible delivery reception.
- 📲 Contact Us: If still missing, reach out:
- WhatsApp: +91 7982351489
- Instagram: @bindassbooks
- Email: bindassbooks@gmail.com
We're here to assist you! 🚚🔍
Return / Replacement of Book
Return / Replacement of Book
Follow these steps:
- 📞 Raise a Request: Apologies for any inconvenience. Contact us for a return/replacement request.
- WhatsApp: +91 7982351489
- Instagram: @bindassbooks
- Email: bindassbooks@gmail.com
- 📅 Timeframe: We offer return, refund, or exchange within 7 days of delivery.
We appreciate your understanding. #BindassBooksSupport 📚🔄
Any book is missing or damaged or different from what I ordered
Any book is missing or damaged or different from what I ordered
Follow these steps:
- 📧 Raise a Request: Apologies for the inconvenience. Get in touch with us
- WhatsApp: +91 7982351489
- Instagram: @bindassbooks
- Email: bindassbooks@gmail.com
- 📸 Attach Images: Include images related to the damaged products for swift assistance.
We appreciate your cooperation in resolving this matter. 📚
How do I apply a coupon code?
How do I apply a coupon code?
Easy steps to redeem your coupon:
- 🛒 Shopping Cart: Locate the coupon code section between your listed items and the checkout button.
- 🎁 Enter Code: Input your coupon code in the designated area.
- 🏁 Checkout: If during checkout, enter the code when providing payment details.
- 💳 Apply Coupon: Make sure to hit "Apply Coupon" before proceeding to payment.
Enjoy your discounted purchase at Bindass Books! 📚💰
What measures does Bindass Books take to ensure the books are not damaged during delivery?
What measures does Bindass Books take to ensure the books are not damaged during delivery?
Your satisfaction is our priority. Here's how we ensure safe delivery:
- Quality Control: Bindass Books maintains rigorous quality control, with less than 0.5% book returns due to damage annually.
- Bubble Wrap Protection: Each product is carefully wrapped in bubble wrap, providing a protective layer.
- Plastic Covering: Additional plastic layers further shield the books from external elements.
- Secure Packaging: Books are then securely packed in a box or cardboard to prevent any potential damage during transit.
We take pride in delivering your books in excellent condition! 📚📦 #BindassBooksQuality
Payments
How do I pay for a purchase?
How do I pay for a purchase?
Multiple convenient payment options:
- 💳 Credit/Debit Card
- 📱 Wallet
- 📲 UPI
- 📷 QR Scan
- 🏦 Net Banking
- 💵 Cash on Delivery
Choose the method that suits you best at Bindass Books! 🛍️💰
How safe is it to use your debit/credit card or make an online payment on Bindass Books?
How safe is it to use your debit/credit card or make an online payment on Bindass Books?
Your security is our priority. Here's how we ensure safe transactions:
- 3D Secure Payment Gateway: We use the 3D Secure payment gateway for card payments and net-banking, ensuring industry-standard secure transactions.
- Continuous Monitoring: Our trusted payment partners monitor transactions continuously for suspicious activity, flagging potentially fraudulent transactions for manual verification.
- Transaction Hold and Verification: In cases of uncertainty, transactions are put on hold, and customers are requested to provide identity documents.
- Identity Verification: ID documents help us verify that purchases were made by a genuine cardholder, adding an extra layer of security.
Feel confident in the security of your online transactions at Bindass Books! 🔒💳
Contact Us
Contact Us
Contact Us 📬📞
Got questions or just want to chat? Reach out to Bindass Books!
- Email: bindassbooks@gmail.com
- Call/WhatsApp: +91 7982351489
- Instagram: @bindassbooks
- Address: 394/A Mandawali, New Delhi 110092
🕘 Operating Hours: 9 AM to 9 PM (IST)
We're here for you! 📚💬 #BindassBooks #GetInTouch