Answers to All Your Frequently Asked Questions

Bindass Books Help Center: Your FAQs Answered!

How much is shipping charges?

We offer the following shipping options:

  1. 🚚 Free Shipping: Enjoy complimentary shipping on all orders above ₹299.
  2. 📦 Standard Shipping (Orders Below ₹299): A nominal shipping fee of ₹50 will be charged.
  3. ✈️ Express Air Shipping: For those in a hurry, choose our Express Air Shipping for an additional ₹100.

At Bindass Books, we aim to provide flexible shipping choices to suit your needs.

Can I Opt for Express Delivery on My Order?

Absolutely! Choose the convenience of our ✈️ Express Air Shipping for an additional ₹100. For personalized assistance or alternative fast air shipping options, don't hesitate to contact our support team. Your satisfaction is our priority! 🚀📦

How do I check the current status of the order?

Follow these steps:

  1. Visit 'My Orders' to review order status.
  2. Once shipped, track your order at https://bindassbooks.ordr.live.

Note: If the tracking link doesn't show status immediately after shipping, wait for 12 hours. Some couriers may take this time to activate the link. Check again after this period. 📦🔍

What do I do in case of a failed delivery?

Follow these steps:

  1. If delivery fails, contact us promptly.
  2. Reach out via WhatsApp: +91 7982351489.
  3. Alternatively, connect on Instagram: @bindassbooks.
  4. Email us at bindassbooks@gmail.com.

We're here to assist you! 📞📧 #BindassBooksSupport

Why do I see different prices for the same product?

Possible reasons include:

  1. Binding Type: Prices may vary based on whether it's a paperback or hardcover.
  2. Multiple Publishers: We collaborate with global publishers, offering the same content from different sources.
  3. Edition Differences: Various editions of the same title may exist, impacting pricing.

Rest assured, we aim to provide diverse options to cater to your preferences! 📚💰

Do you provide shipping notifications for orders?

Absolutely! Once your order is on its way, we'll keep you informed:

  • 📧 An email with tracking details.
  • 📱 Text SMS for mobile updates.
  • 💬 WhatsApp messages to your registered number.

Stay in the loop with Bindass Books! 🚚📦

Do I have to have an account to place an order at Bindass Books?

No, you have options:

  • 🚀 Quick Checkout: Shop as a guest without creating an account.
  • 📲 Sign Up: Enjoy benefits by creating an account for future convenience.

Choose the option that suits you best at Bindass Books! 📚🛒

How do I place an order on Bindass Books?

Follow these simple steps:

  1. 🛒 Add to Cart: Click 'Add to Cart' for the products you want.
  2. 🛍️ View Cart: Go to your Cart. Choose to checkout as a guest or sign up for added benefits.
  3. 📝 Provide Details: Share your email, shipping address, and payment details. Click 'place order' to proceed.
  4. 🎉 Confirmation: Once placed, a confirmation page with an order number appears. You'll also receive an email confirmation.
  5. 📦 Enjoy Your Order: Your Bindass Books order is on its way!

For any queries, reach out to us at bindassbooks@gmail.com. Happy reading! 📚🌟

Can I edit my order after confirmation?

Here's the process:

  • 🚫 Cancellation: You can cancel the order under 'My Orders' until dispatch. Once dispatched, cancellation is not possible.

We're here to help at every step! 🛍️📞

Can I buy multiple products in a single order?

Absolutely! Here's how:

  1. 🛒 Add to Bag: Add all the products you want to purchase to your shopping bag.
  2. 💳 Proceed to Payment: Click on the 'proceed' button to access payment options.

Combine your favorites into one seamless order at Bindass Books! 📚🛍️

Order Raise Ticket Option

Status shows delivered but the shipment wasn't received

Follow these steps:

  1. 🏡 Check with Neighbors: Confirm with neighbors or security personnel for possible delivery reception.
  2. 📲 Contact Us: If still missing, reach out:

We're here to assist you! 🚚🔍

Return / Replacement of Book

Follow these steps:

  1. 📞 Raise a Request: Apologies for any inconvenience. Contact us for a return/replacement request.

  1. 📅 Timeframe: We offer return, refund, or exchange within 7 days of delivery.

We appreciate your understanding. #BindassBooksSupport 📚🔄

Any book is missing or damaged or different from what I ordered

Follow these steps:

  1. 📧 Raise a Request: Apologies for the inconvenience. Get in touch with us
  1. 📸 Attach Images: Include images related to the damaged products for swift assistance.

We appreciate your cooperation in resolving this matter. 📚

How do I apply a coupon code?

Easy steps to redeem your coupon:

  1. 🛒 Shopping Cart: Locate the coupon code section between your listed items and the checkout button.
  2. 🎁 Enter Code: Input your coupon code in the designated area.
  3. 🏁 Checkout: If during checkout, enter the code when providing payment details.
  4. 💳 Apply Coupon: Make sure to hit "Apply Coupon" before proceeding to payment.

Enjoy your discounted purchase at Bindass Books! 📚💰

What measures does Bindass Books take to ensure the books are not damaged during delivery?

Your satisfaction is our priority. Here's how we ensure safe delivery:

  1. Quality Control: Bindass Books maintains rigorous quality control, with less than 0.5% book returns due to damage annually.
  2. Bubble Wrap Protection: Each product is carefully wrapped in bubble wrap, providing a protective layer.
  3. Plastic Covering: Additional plastic layers further shield the books from external elements.
  4. Secure Packaging: Books are then securely packed in a box or cardboard to prevent any potential damage during transit.

We take pride in delivering your books in excellent condition! 📚📦 #BindassBooksQuality

Payments

How do I pay for a purchase?

Multiple convenient payment options:

  1. 💳 Credit/Debit Card
  2. 📱 Wallet
  3. 📲 UPI
  4. 📷 QR Scan
  5. 🏦 Net Banking
  6. 💵 Cash on Delivery

Choose the method that suits you best at Bindass Books! 🛍️💰

How safe is it to use your debit/credit card or make an online payment on Bindass Books?

Your security is our priority. Here's how we ensure safe transactions:

  1. 3D Secure Payment Gateway: We use the 3D Secure payment gateway for card payments and net-banking, ensuring industry-standard secure transactions.
  2. Continuous Monitoring: Our trusted payment partners monitor transactions continuously for suspicious activity, flagging potentially fraudulent transactions for manual verification.
  3. Transaction Hold and Verification: In cases of uncertainty, transactions are put on hold, and customers are requested to provide identity documents.
  4. Identity Verification: ID documents help us verify that purchases were made by a genuine cardholder, adding an extra layer of security.

Feel confident in the security of your online transactions at Bindass Books! 🔒💳

Contact Us

Contact Us 📬📞

Got questions or just want to chat? Reach out to Bindass Books!

  • Email: bindassbooks@gmail.com
  • Call/WhatsApp: +91 7982351489
  • Instagram: @bindassbooks
  • Address: 394/A Mandawali, New Delhi 110092

🕘 Operating Hours: 9 AM to 9 PM (IST)

We're here for you! 📚💬 #BindassBooks #GetInTouch